Return Policy for BALARDI
At BALARDI, we strive to provide our customers with the best shopping experience. We understand that sometimes a product may not meet your expectations or fit perfectly. Therefore, we have developed a comprehensive return policy to ensure your satisfaction. Please read the following guidelines carefully:
1. Eligibility for Returns:
- All return requests must be initiated within 14 days of receiving the product.
- The product must be unused, unworn, and in its original condition with all tags and packaging intact.
- Personalized or customized items are not eligible for return unless they have a manufacturing defect.
- Undergarments, swimwear, and earrings are non-returnable for hygiene reasons unless they are faulty.
2. Return Process:
- To initiate a return, please contact our customer support team via email or phone, providing your order number and reason for return.
- Our customer support team will guide you through the return process and provide you with a return authorization number (RAN).
- Pack the product securely in its original packaging along with the RAN and a copy of the purchase invoice.
- Ship the return package to the address provided by our customer support team.
- Please note that the customer is responsible for return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
3. Refund Options:
- Upon receiving and inspecting the returned product, we will process your refund within [5-7] business days.
- Refunds will be issued in the original form of payment used during the purchase.
- If the return is eligible for a refund, the refund amount will be the purchase price minus any applicable shipping fees or discounts.
- If the return does not meet our eligibility criteria, we reserve the right to refuse the refund and return the product to you.
4. Exchange Policy:
- If you wish to exchange a product for a different size, color, or style, please follow the return process mentioned above.
- Once your return is received and inspected, we will issue a store credit for the returned product.
- You can use the store credit to place a new order for the desired product.
5. Damaged or Defective Products:
- If you receive a product that is damaged, defective, or incorrect, please contact our customer support team within 48 hours of receiving the package.
- We may require you to provide photographs or other evidence of the damaged or defective product.
- We will arrange for a replacement or offer a full refund, including any shipping fees incurred.
Please note that our return policy is subject to change without prior notice. We encourage you to review our return policy before making a purchase. For any further questions or assistance, please reach out to our customer support team. Thank you for choosing [Online Fashion Store], and we hope you enjoy your shopping experience with us!